Terms and Conditions


  1. Acceptance of orders. No orders shall be valid or binding, nor be a contract until approved and confirmed. No person or agent has the authority to make any changes in the Acceptance of Orders. All orders are accepted subject to and contingent upon work stoppages resulting from strikes, fires, accidents, war emergencies, material shortages, and any other circumstances that are beyond company control. The company reserves the right to sell or not sell to any person or entity. All prices are subject to change without notice. All or portion of a stock order not shipped at the time of a price change will be invoiced at prices prevailing at the time of shipment.

    All Custom special orders, of flooring or surfaces require a 50% non-refundable deposit before production begins. Full amount will be due before shipment of order from factory (delivery dates may change to verify funds have been cleared).

  2. Payments and credit terms. All orders must be paid in full before pickup or delivery. Net 30 days from the date of invoice upon approval from Rhodium Floors. A finance charge of .8333% per month (APR of 10%) will be billed to all accounts that are past due at the close of each billing cycle each month. (Account customers only, subject to credit approval)
  3. Price Quotations. Prices do not include delivery unless otherwise indicated. Quotations for future shipment of an order are made in accordance with our current published prices, terms and conditions of sale, and automatically expire whenever an announced price change becomes effective. A firm quotation shall expire at the end of 30 days, unless extended in writing at the options of the company.
  4. Return and/or Exchange Policy. Absolutely NO returns accepted on Custom orders. All returns, and/or exchanges on production line products are subject to a 25% restocking fee and must be accompanied by an original invoice within 30 days from the date of purchase. The merchandise must be returned to us shipping fee prepaid or drop off to our warehouse/store. Only sealed and Full boxes will be accepted; no partial boxes will be accepted. All returned merchandise must be in original boxes and must be in good and resalable condition with the provision that Rhodium Floors still carry the same inventory.
  5. Cancellations of Orders. A 4% transaction fee shall be assessed on any cancelations prior to delivery if paying by credit card. NO order may be cancelled without our consent. Care must be used on all orders in specifying quantities and colors, as no allowances will be made for tile or wood flooring returns unless it is clearly shown to have been our mistake in filling the order.
  6. Claims. Upon acceptance of delivery to the carrier, our responsibility ceases and the shipment becomes the property of the buyer. All claims for damage, loss in transit and/or delays in delivery must be made upon the carrier or Manufacturer. We will prepare and package all shipments in a suitable manner. We do not guarantee against breakage after material leaves our warehouse. Shipments via any 3rd party shipper etc., are at buyer’s risk. The buyer is responsible for inspection and the acceptance of our material before the start of installation – ‘USE CONSTITUTES ACCEPTANCE’. Variations are inherent characteristic in all Wood, ceramic and porcelain products. Please inspect the wood or tiles from each box before beginning the installations. Any discrepancies must be reported immediately. The company shall not be liable for and will not recognize any claims made after installation. The company assumes no liability for any installation or replacement labor claims.

    The company accepts no responsibility and will not consider any claims if the wood or tile produced or sold by the company fails to match reproductions of the company’s color line in literature, color charts and advertisements. Tiles are kiln fired producing variations in shade and size cannot be avoided. Our manufacturers do not guarantee that shades and sizes will match from one lot production to another.

  7. Taxes. All orders accepted are subject to payment by the buyer of any Federal, State or Municipal taxes now in effect or which may be leveed in the future.
  8. Warranty issues to be directed at Manufacturers. Rhodium Floors is strictly a reseller of flooring surfaces and accessories and does not get involved in the manufacturing or delivery of items unless stated. If a warranty issue should arise upon request Rhodium Floors shall provide the necessary information to activate a complaint.
  9. Rhodium Floors will not accept responsibility for any legal matters pertaining to warranty claims. Rhodium floors will not be responsible for any special, incidental, or consequential damages including inconvenience or loss of time.
  10. Delivery Dates. Rhodium floors will not be responsible for any job site delays resulting from late arrival or incorrect materials arriving on site. Our estimated arrival times are purely guidelines and cannot constitute to actual arrival date.
  11. Attorney’s Fees. In the event of any dispute regarding these Terms and Conditions, the prevailing Party shall be entitled to reasonable attorneys’ fees, which may be set by the Court in the same action or in a separate action brought for that purpose, in addition to any other relief to which that Party may be entitled.


Download PDF Version

Speak to Our Experts

Contact Us Now
Call Now Get Directions